Tourist Information & Call Centres
NVG provide a range of tools for Tourist Information Centres (TICs) that both maximise commercial opportunities and improve the quality of response at the counter.
TICs provide destinations with a direct and personal link with visitors. Whether encouraging potential visitors to choose the area, or advising local residents or those already visiting, TICs can significantly boost sales and promotion if they are professionally equipped. Our solution has been developed with first-hand experience of TIC daily workflow. A range of tools are available to enable efficient enquiry management, accommodation booking both locally and around the UK using our Book-A-Bed-Online (BABO) tool, and to drive forward broader CRM activities. Options scale depending on resource, finance, skill and the level of pressure at the counter! Other types of enquiries can easily be processed and fulfilled, including label printing for brochure requests and order fulfilment for eShop ticketing and merchandise. All customer enquiry tools can be linked to any destination's central CRM database so that contact data can also be captured and stored for marketing purposes. Destinations and TICs can also share statistics, help providers update their availability and work together to input events.
- Make accommodation bookings locally and nationwide - Earning commission from accommodation bookings is an important commercial strategy for TICs. Our TIC solution enables bookings to be placed across the country, empowering TICs to maximise income.
- Process customer enquiries - Any kind of customer enquiry can be handled by the NVG solution. Answer information requests raised by website visitors, process requests for brochures and other printed literature, fulfil eShop merchandise and ticket orders, and much more.
- Integrated reporting - All TIC activity is reported in our detailed key performance indicators. This allows current performance to be monitored and future performance to be forecast.