Guestlink Cymru roadshow around Wales
01/04/2010
The latest training event by the New Vision Guestlink team is attracting positive feedback from delegates across Wales.
The award winning Guestlink software has been developed by New Vision and is used by thousands of providers and attractions every day to manage their bookings and events. The service is provided for the whole of Wales and supported by a bilingual Helpdesk run by New Vision in conjunction with two regional tourism organisations, North Wales Tourism and Mid Wales Tourism.
The latest round of training has been organised in conjunction with Visit Wales to help accommodation providers, Attractions and Activities to maximise the benefits offered by Guestlink in managing bookings and services.
Getting our Helpdesk team out and about amongst our clients is extremely valuable to all parties, as one delegate from The Gumfreston hotel comments: "The session was a good taster of the tools available; meeting the company face to face is great for building trust and it's encouraging to have the endorsement of the local Tourism Board."
Six of the nine sessions scheduled have already been delivered in March at various locations, with a further three planned in April.
Delivered by Steve Kitt, Account Manager for Wales, and Jack Entwistle from the Guestlink Cymru Helpdesk, the training covers a variety of topics aimed at users with various levels of proficiency.
Representatives attending from the Siramik found the training useful, saying "It's a great opportunity to help us stay informed. Excellent training delivered by friendly, patient and enthusiastic Helpdesk staff."
Each training session is delivered in convenient 2-hour slots. There's something for everyone from the basics - such as logging on and updating details - through to uploading images and publishing records on Visit Wales and Visit England. Advanced options such as managing Bookings and Availability, Price Plans and Events are also covered.
The training is further enhanced by follow up calls by the Helpdesk team to each attendee to provide further support and assistance to meet individual needs.
To find out more about Guestlink or New Vision training and support services, contact the Helpdesk on 0845 166 2217, or email them at helpdesk@guestlink.co.uk