help & support

Specialist help and support is available to all of our customers and users. Use the details below to call or e-mail us if you need assistance.

helpdesk - destinations and TICs

The helpdesk is open 363 days a year, 7 days a week. Contact us if you are a destination or TIC that needs technical support and assistance using NVG products and software.

Service Times

Monday to Friday, 9 am to 5.30 pm

Saturdays, Sundays and Bank Holidays, 10 am to 5 pm

Helpdesk is closed on Christmas Day and New Year's Day.

Contact

Call: 0845 203 3304

E-mail: helpdesk@newvisiongroup.co.uk

helpdesk - tourism providers

Use the provider helpdesk if you are business, such as a hotel or attraction, and need assistance using Guestlink software.

Contact

Call: 0845 166 2217

E-mail: helpdesk@guestlink.co.uk